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CUSTOMER SERVICE

Please email us at happy@alexbottle.com for any customer service issues or questions.

Hi! First off we’re sorry you have an issue and we’re here to help. Best way to reach us is by emailing us at happy@alexbottle.com 

I'm new to earth. What’s a zebra?

A Zebra is like a horse, only with more stripes and attitude. A cowboy who rides a zebra is automatically the coolest cowboy on the range. Pair him up with an ALEX water bottle and he’s unstoppable. 

What should I know about ALEX?

What is Clean Seam Technology, a.k.a. CST?

CLEAN SEAM TECHNOLOGY™ (CST) is our patent pending technology that makes ALEX cleanable, compactable and customizable. CST allows you to open ALEX up at the middle of the bottle so you can easily clean the inside of your bottle out in seconds. Either toss ALEX in the dishwasher or quickly wash by hand. To compact ALEX to half its size, simply open, invert the bottom half and slide it up inside the upper half. The threads work in reverse so just twist it slightly when nested and it screws securely in place. CLEAN SEAM TECHNOLOGY™ gives you more options so you can extend the lifetime of your reusable water bottle.

Does my baby feature CST?

You wish.

Which ALEX Products can I drink piping hot coffee out of?

Just a heads up, you can drink ICED coffee out of all ALEX products, but when it comes to hot coffee, we only recommend you use our Vacuum Insulated Big Cup. It's designed for keeping drinks hot for 6 hours and cold for 12 (when the cap is on). With out the cap, you're drink will stay hot for about 2 - 3 hours and cold for 6 - 8 hours. 

As for ALEX Bottle and our ALEX Little Cup, we do not recommend hot drinks because they are both single walled stainless steel, which means they can become the same temperature as whatever you put inside of them. Hot coffee means hot bottle or hot Little Cup, which can lead to burnt hands. We also don’t recommend walking over hot coals but people still do it. If you decide to walk over hot coals or put hot coffee in your ALEX bottle or Little Cup then we can’t be held responsible…for either. Cool?

Why should I buy an ALEX Bottle over other reusable bottles?

For the same reason we designed ALEX and CLEAN SEAM TECHNOLOGY™ (CST) to begin with. We couldn’t clean our bottles easily or confidently. Most reusable water bottles require special brushes or cleaning tablets to clean them. They stay dirty, build up with unhealthy bacteria, and start to smelly really nasty. Ultimately you’ll end up throwing it in the recycle bin, or worse, the trash. With our CST you simply open ALEX up and toss in the dishwasher or quickly hand wash it. Confidently put water, smoothies, or powdered drinks in ALEX and know you can clean them out. 

What is BPA?

BPA is a harmful toxin that is found in certain plastics and epoxy resins used by some disposable and reusable water bottle manufacturers. Those bottles actually leache BPA from the bottle into your water. We’re not scientist, but we know BPA is bad news. So bad in fact that it’s been linked to certain types of cancer. For all the facts on BPA click here:
http://www.fda.gov/NewsEvents/PublicHealthFocus/ucm197739.htm#overview)

To make sure you can drink water with no concerns of BPA, get an ALEX bottle.

ALEX is BPA Free, but in chase you want more info, read this.

Never. ALEX is 100% BPA Free. We chose to make ALEX out of Premium Grade 304 Stainless Steel because it’s a durable material that doesn’t leach toxins into your water or affect the way the water tastes. That’s the same reason that 304 Stainless Steel is widely used in the cooking and brewing industries.

ALEX does have a plastic cap and plastic collar at the mid body that are made from BPA Free FDA approved Polypropylene #5. Regardless, we’ve designed ALEX so the plastic collar on the middle of the bottle never contacts the water you drink. It’s just there to give ALEX the tightest and strongest threading ability. When you screw alex together, the silicone seal on the lower half of the bottle makes contact with a stainless steel rib on the inside of the upper half creating the a glorious seal that’s 110% leak proof guaranteed.

We designed a bottle that we would want to use everyday, so choosing the healthiest materials for you, our families, and us was our biggest priority. That, and how to make a bottle you could hide a beer in.

Does ALEX have an Epoxy liner inside the bottle (no, but read more here if you like)

ALEX does not have a liner because all ALEX Products are made from Premium Grade 304 Stainless Steel which means it does not need a liner like ALUMINUM bottles do. The Premium Grade 304 Stainless Steel we use for ALEX is a non-leaching and non-toxic material. ALUMINUM bottles have to use liners to keep harmful aluminum toxins from leaching into the water inside them. If anything happens to the liner then it can put you at risk and we don’t like that. We specifically used 304 Stainless Steel so we could have a healthy and durable water bottle for you and us.

What’s the best way to clean my bottle?

You pick. Either the Dishwasher or quickly hand wash ALEX…it’s up to you. What we can tell you is that it will be the quickest bottle-cleaning job you have ever done, and you won’t have to second guess if something’s living in the bottom of your bottle.

Can I put smoothies and powdered drinks in ALEX?

Definitely. We do it all the time. With our CLEAN SEAM TECHNOLOGY™, you can put smoothies, powdered drinks or adult beverages in your ALEX bottle and easily be able to clean them out when you’re done. Do this with most other bottles and you may taste that smoothie for weeks after. Hope it was a good one…

Can I put molten lava in ALEX?

Only once.

What is ALEX Made from?

ALEX is made from 100% BPA FREE non-toxic materials. 

-The body of ALEX is built from Premium Grade 304 stainless steel.

-The Cap, and CST around the ALEX body are made from BPA FREE & FDA approved Polypropylene #5

-There is also a soft touch silicone sleeve made from FDA approved silicone (feels nice to the touch and helps protect ALEX from denting if dropped.

-To cap it off, the strap is made from recycled plastic water bottles (pun intended).

Overall, we chose only the healthiest materials for ALEX because we want to drink from our bottle too.

If two mothers claimed to own the same ALEX Bottle, how would King Solomon find the true owner?

He would offer to split the ALEX bottle in two. The woman who knows that the bottle bisects easily and doesn’t panic is the lawful owner of the bottle.

He would offer to split the ALEX bottle in two. The woman who knows that the bottle bisects easily and doesn’t panic is the lawful owner of the bottle. 

Sustainability in design was our biggest focus and we’re constantly finding ways to improve…and always will.

Is ALEX Sustainable?

First, ALEX itself is made from Premium Grade 304 Stainless Steel that is 50% recycled, and the entire bottle is 100% recyclable. Also, with CLEAN SEAM TECHNOLOGY™ you actually clean the inside of alex so it doesn’t begin to stink. That means your bottle will last a lot longer; our hope is forever. Solid.

With alex’s new design, we worked on ways to use less plastic and moved from plastic threads on the lower half to stainless steel threads. This also helped us slim ALEX up a ton. Bonus.

ALEX’s carrying strap is also made from 100% recycled disposable plastic bottles. Check.

We also ship alex compacted so which allows us to ship more bottles in the same space and minimize our carbon footprint. Boom.

We’re proud of where we are now and know we can always do better; and we will.

Does ALEX have the capacity to love?

Not yet. Research & Development is working on it.

Why is ALEX made in China and not say, in the USA?

As a US company, we started by talking to over 60 US based factories and heard everything from “we don’t make stainless steel bottles”, “this bottle is too complex for us” or “we can’t even make it for what you sell it for”. Dang.

So, we regrouped, and did endless amounts of research looking for a factory that would met our sustainability standards, our high product quality standards and that would be affordable.

We were uncompromising and spent years talking to different sourcing groups and going to China to visit tons of manufacturers ourselves. We found an amazing partner that has key Certifications: ISO 14001 for Sustainability and ISO 9001 for Quality. Fortunately they also work with some incredibly premium brands that also require these same things. We’re in good company.

Our factory specializes in bottles and can make ALEX within the incredibly tight tolerances we require. It’s one of the most complex bottles to make. True story. We needed experts that had seen it all and done it all. Our manufacturing engineers are awesome and passionate about making alex perfect. We love that.

What does ALEX stand for?

Literally, ALEX stands for “Always Live Extraordinarily”. Figuratively, ALEX stands for making sustainability simple and in the process helping planet earth from the mess of disposable products that continue to consume our landfills. Fact: Of the 50 Million disposable bottles of water consumer in the Huffington Post 2013 article (
http://www.huffingtonpost.com/norm-schriever/post_5218_b_3613577.html
) we learn that 50 Billion water bottles are consumed EACH YEAR – and most of them end up in our landfills and our waterways. Fact: We think that’s lame. The current dependency on disposable plastic water bottles is taking its toll on our planet, and we feel ALEX is a strong step in the right direction to help solve this problem.

A cyclist carrying ALEX bottle pedals from town A to town B, a distance of 46 miles, in 2 hours. How many hours would the same trip have taken if the cyclist hadn’t brought an ALEX bottle?

450-1000 years for the “disposable” plastic bottle to biodegrade. Wait, what was the question?

I don't like water or liquids in general. What are some other ways I can use ALEX?

A.) Good question. You must be a robot. Try using it for a:

-Thunderdome eye patch.

-storage container for heirloom confetti.

-kite spool.

-tandem wet-shaving mugs.

-penny-filled dumbbell.

-incognito flask for game-day debauchery.

-toothbrush holder.

-ridiculous hat.

-coffee-bean container.

-ineffective ear muffs.

-tiny-house compost bin.

-space-shuttle wine carafe.

-elephant suppository.

-very quiet friend.

-gumball preserver.

-gerbil treadmill.

-stupid, stupid glasses.

-dice shaker.

-beach football.

-one-man jug band.

-travel pancake holder (must roll up pancake).

-cookie batter gift box.

-genie bottle.

-inkwell

-oversized blunt weapon game piece in Clue.

How would you use alex? Share it with us:

facebook.com/alexbottle

instagram or the twittersphere: @alex_bottle